Anything you buy from the store appears in My Orders, where you can check what you ordered, how much you paid, and where your delivery is up to.
Where to Find This
Visit your Services page and open My Orders (the package icon) in the account menu.
The My Orders tab only appears once you've placed an order. If you haven't bought anything from the store yet, you won't see it.
Your Order List
Each order shows:
- Placed — the date you ordered
- Items — a short summary, for example "Club Hoodie (Medium) ×2 + 1 more"
- Total — the amount you paid
- Status — where your order is up to
Click View on any order to see the full details.
Shop items paid for in the same basket as a class, a session pack or a fee still become an ordinary order and appear here with all the same details and tracking. Your basket receipt lists everything you paid for and simply notes that the shop items are confirmed separately — that separate email is the one with your delivery details. See Using Your Basket.
Order Details
The details view shows:
- Every item, with its option and quantity, and the price
- Shipping and the Total paid
- A View receipt link to open your card receipt in a new tab
- A tracking link if your order is on its way — click Track your parcel to follow it, or copy the tracking number shown
Order Statuses
Tracking a Delivery
Once the business adds tracking to your order, open it and click Track your parcel to see where it is. If there's a tracking number but no link, the number is shown so you can check with the courier yourself.
Cancelling an Order
You can cancel an order yourself up until it ships. A Cancel button appears next to View on any order that's still Paid, Awaiting stock, or Fulfilled.
- 1
Click Cancel
Use the Cancel button on the order in your list, or open the order with View and click Cancel order at the bottom.
- 2
Confirm
You'll see the message "Cancel this order? We'll refund you in full. This can't be undone." Click Yes, cancel & refund to go ahead, or Keep order to back out.
Once cancelled, the order's status changes to Cancelled and your refund is sent back to the card you paid with.
Once an order has Shipped or been Delivered, the Cancel button no longer appears — at that point it's a return rather than a cancellation, so contact the business through the Support section of your account.
Tips
- A receipt is emailed to you as soon as your payment goes through — keep it for your records.
- If something looks wrong with an order, contact the business through the Support section of your account.