Booking a Session Pack

Some businesses offer session packs — a whole season of weekly sessions, or a multi-day camp — that you book in one payment. Instead of booking each session yourself, you choose the pack and we book every session for you.

Where You'll See This

A session pack can appear in a few places:

• On the booking page, a highlighted bar reads "Book the whole [pack name]" above the calendar, with a Book button. Underneath, a hint reminds you that you can still book individual sessions in the calendar below if you'd rather.
• On a pricing card, the button reads Enrol instead of "Buy Now" (some businesses rename it). Once a pack has finished it reads Pack ended instead. Where a pack is priced per session (and the price differs between locations), the card headlines a "From £… per session" figure rather than a single total, with a "per session · price varies by location" note underneath — so the price you see is the true per-session rate, not a misleading lump sum.
• On the calendar itself, if you're signed in but don't yet have the pack, clicking a session shows an Enrol button (or Book for a camp) that opens the same window.

Any of these opens the same step-by-step booking window. Its heading reads Book — [pack name], and once the session you're booking is known it adds the session name after a dash, for example Book — Autumn Season - Beginner Group.

Step 1: Who Is It For?

If the business books on behalf of someone — a child, a pet, a student — you'll first be asked "Who is this for?"

• Pick an existing profile, or
• Tap Add [child / pet / …] to create one. If you don't have any yet, you'll be asked to add one before continuing — save their details and you carry straight on with the booking.

Only the sessions that profile is eligible for (for example, the right age group) are shown in the next step. If the profile you pick can't join any of them, you'll see a short note explaining why — such as the age range the sessions are for — so you can choose someone else or a different service.

Step 2: Choose Your Sessions or Dates

Next you'll see the available options:

• For a season of weekly sessions, pick the day and time series you want — each shows its location and, where relevant, an age band.
• For a camp or dated block, pick the dated block — it shows the date range and how many sessions it includes.

If there's only one option, it's selected for you automatically.

If the sessions run at more than one location, an All locations dropdown lets you narrow the list to a single location. If you've set a preferred location under About You on your profile, the dropdown starts narrowed to it automatically — you can still pick All locations or any other one.

Choosing between packs

Sometimes the same sessions can be booked in more than one way — for example a full season versus an ongoing "rolling" pack. When that's the case, a Choose your pack heading appears above the session list with a card for each option (each shows the pack's name). Pick the one you want — the price further down updates to match your choice.

Booking a single session or the whole block

Some packs let you book just the one session or day you clicked rather than the whole run. When yours does, the choice appears as two cards, each showing the location:

• This day — books only the occurrence you picked, shown with its date and marked "1 session"
• the whole pack — the second card is named after the pack and books every session in it, shown with the number of sessions and the date range

This defaults to This day — the one you clicked. Switch to the whole-pack card to book the entire block.

Step 3: Check the Price and Book

Once you've chosen, the price appears:

• It shows how many sessions you're booking (e.g. "8 sessions", or "5 of 8 sessions left" if you're joining partway through).
• If you're joining partway through, the price is pro-rated — you only pay for the remaining sessions, and a line underneath reads "Pro-rated for joining now · £X per session" (or "Pro-rated from your start date" if you picked one).
• The next session date is shown where available.

For a season of weekly sessions with more than one session still to come, a Start from dropdown lets you choose when to begin. Leave it on The next session, or pick a later date — the price updates so you only pay for the sessions from your chosen start date onwards.

Review it, then tap the Book button (which shows the total). You'll be taken to a secure checkout to pay. Once payment goes through, every session in the pack is booked for you.

Or add it to your basket

Next to Book you'll usually also see Add to basket. That keeps this pack — the attendee, the location, the sessions and the days you picked — aside so you can add other things (another place, a joining fee, a branded top) and pay for everything in one go. The window closes and the basket button appears in the bottom-right of the page.

Add to basket only shows once the price has been worked out, so choose who it's for, the sessions and (on a camp sold by the day) the day first. Adding to the basket doesn't hold your places — they're held when you check out. See Using Your Basket.

Seasons Sold as a Subscription

Some businesses sell a season as an ongoing subscription instead of a single payment. You'll know because the price line shows a repeating amount (for example "£30/month") next to a count like "12 sessions this season", with a note underneath: "A subscription, starting today. You're enrolled in all 12 remaining sessions of the season and billed until you cancel." The button reads Subscribe — £30/month rather than Book.

Booking works exactly the same way: you're placed into every remaining session of the season straight away. The difference is how you pay and how you leave — you're billed each period while you stay enrolled, and you end the enrolment by cancelling the subscription from Purchased Services → Subscription tab, not by cancelling the pack. See Managing Your Bookings.

A season sold this way has no waitlist. If it's full you'll see the usual "These sessions are now full." notice, but no Join the waitlist button — instead it reads "Please check back — places open up if a family leaves the season." Come back and enrol once a place frees up. See Joining a Waitlist.

If Something Goes Wrong

Connection problems are explained in plain words, and the message tells you what's safe to do next:

• The pricing cards won't load — instead of the business's plans or services, you'll see a short error message with a Try again button. Tap it to reload them.
• Working out the price fails — "We couldn't reach the server to price this — please try again."
• The connection drops while starting checkout — "We couldn't confirm that went through. Trying again is safe — the same request resumes, it can't happen twice." Tapping Book again picks up the same attempt rather than starting a second one, so you can't end up booked or billed twice. (For other checkout problems you'll simply see "Could not start checkout. Please try again.")
• Joining the waitlist fails — "We couldn't reach the server to join the waitlist — please try again."
• A previous attempt is still running — "Your previous attempt is still being processed — give it a moment, then try again."
• Your children (or pets, or students) won't load — the "Who is this for?" step shows a short message such as "We couldn't load your child details." with a Try again button. Tap it to reload the list. You won't be pushed into adding a new profile when this happens, so you can't accidentally create a duplicate for someone you already have.
• The available sessions won't load — instead of an empty list, you'll see "We couldn't load the available sessions." with a Try again button. Tap it to reload them.

In every case the button becomes available again so you can simply try once more.

Nothing Left to Book on That Option

Sometimes an option turns out to have no sessions behind it any more — every day in it has already run, or it doesn't cover any of the dates you're looking at. Rather than showing you a £0 price and letting you "book" nothing, the window refuses and explains:

There are no sessions left to book on this option. Nothing was booked — please pick another date or pack.

Choose a different pack or a later date from the list and the price is worked out again. Nothing is charged and nothing is reserved when you see this.

If Some Sessions Are Full

Session packs have limited places. A few things can happen:

• If a session you wanted is already full, you may see a notice that "These sessions are now full." You'll be offered the waitlist — we'll offer you the next place that frees up.
• Depending on how the business has set things up, you might be booked into the sessions that do have space, with any full session added to the waitlist. The notice then reads "Some dates aren't included." and tells you how many sessions you're booking.

Places Held for Current Members

Where a business also sells the season as an ongoing subscription, some places are counted for the members already on it while they're being moved into the new season. Which message you get depends on what's left:

• Nothing bookable at all — "These sessions are reserved for current subscribers moving into the new season. Any places left over will open up once their enrolment completes."
• Some dates held, the rest bookable — under "Some dates aren't included." the held dates are listed, followed by "…are reserved for current subscribers moving into the new season — any places left over will open up once their enrolment completes."
• Sessions genuinely full as well as held — under "These sessions are now full." the held dates are listed separately, followed by "…are held for current subscribers moving into the new season (no waitlist for those)."

There's no waitlist offered for held dates, because those sessions aren't actually full — the places are simply spoken for until the existing members are booked in. Check back in a day or two, or ask the business. (Dates that really are full are still offered to you on the waitlist as normal.)

Sessions That Aren't on Sale Yet

Weekly sessions often keep appearing on the calendar beyond the dates a pack actually covers. A session that falls outside every pack currently on sale can't be booked — its button reads "Not on sale", and in the compact time list the same wording appears when you hover or tap the greyed-out time. This is true whether or not you're signed in.

When you see this, wait for the business to open the next season, or pick a session that falls inside the dates currently on sale.

Tips

• Joining late is fine — for a weekly season, you only pay for the sessions that are still to come.
• Check the age band — for kids' sessions, only the series your child's age fits are shown.
• Prefer one at a time? On the booking page you can ignore the pack bar and book individual sessions from the calendar instead.
• Already enrolled? Each session you're booked into shows as Booked on the calendar, so you can't book the same one twice.
• Your bookings for the pack appear in Managing Your Bookings like any other.