The Purchased Services section shows your active subscriptions, one-off credit packs, and gives you access to billing management through Stripe.
Where to Find This
Navigate to your Services page and click Purchased Services in the account menu (shield icon). This is usually the first tab.
Subscriptions Tab
The Subscription tab shows a table (or card layout on mobile) of your active plans.
What You'll See
For each subscription:
- Product — the plan name (e.g. "Standard Clean — Monthly")
- Status — a colour-coded badge:
- Active (green) — your subscription is current and active
- Paused (yellow) — temporarily paused
- Canceled (grey) — no longer active
- Price — the recurring amount
- Billing Interval — how often you're charged (monthly, yearly, etc.)
- Period End — when the current billing period ends
Subscriptions for a Child, Pet or Student
Some businesses run a subscription per person or pet — for example a kids' club where each child has their own membership. If yours does:
- When you tap Subscribe on a plan, you're first asked "Who is this for?" Pick the child / pet / student, or tap Add [child / pet / …] to create one. In that chooser, anyone already subscribed shows a Subscribed badge with a Manage button; everyone else shows a Subscribe button. Each subject you subscribe gets its own subscription.
- In the Subscription tab, each subject appears on its own row. There's a column headed with the type (e.g. Child) showing their name, plus the usual Status badge (Active, Paused, etc.), so you can tell whose subscription is whose and where it stands.
- Below the table, each subscription has its own controls: Pause / Resume, and a Change Plan button that opens the secure billing portal to switch just that subject's plan. Change Plan only appears when there's more than one plan you could switch to.
- On a season subscription (a plan that follows the club's season calendar) there's also a Cancel button right on the row. Before anything happens you'll see exactly when the subscription would end — that date depends on the business's cancellation terms (end of your billing period, after a notice period, or the end of the season). Until that date nothing changes: your booked sessions stay yours and billing continues. If you change your mind, the row shows an Ends badge and a Keep my subscription button that removes the cancellation.
- For other plans, to cancel — or on any plan to update payment details or view invoices — use Manage Billing at the bottom; it lists every subscription on your account.
Payment Alerts
If there's an issue with your subscription, you'll see a banner at the top:
- Yellow alert — payment is past due; update your payment method to avoid interruption
- Red alert — subscription is suspended due to failed payment
- Grey alert — subscription has been cancelled
Credits Tab
If you've purchased one-off credit packs, a Credits tab appears alongside the Subscription tab.
Credits Summary
At the top of the Credits tab, a badge shows your total available credits (e.g. "5 Credits Available").
Credit Pack Details
For each purchased credit pack:
- Product name — what you bought (e.g. "5-Session Bundle")
- Remaining / Total — how many credits are left (e.g. "3 / 5")
- Price paid — the amount you paid
- Valid until — expiry date for the credits
Expiry Warnings
Credits that are expiring soon show colour-coded warnings:
- Orange badge — expiring within 7 days
- Red badge — already expired
Credit Actions
Each credit pack may show action buttons:
- View Receipt — opens your Stripe receipt in a new browser tab
- Request Refund — opens an email to the business with a pre-filled refund request (only shown if you haven't used any credits from that pack and it hasn't expired)
Managing Your Billing
Click the Manage Billing button to open the Stripe Customer Portal. From there you can:
- View and download invoices
- Update your payment method (card details)
- View subscription details
- Cancel or modify your subscription
Note: Billing management is handled securely through Stripe's hosted portal — your card details are never stored on this website.
Pausing and Resuming Your Subscription
If you need a break, you can pause your subscription yourself — no need to cancel and sign up again later.
Under your subscriptions, you'll see a button to pause or resume:
- Pause — appears while your subscription is active.
- Resume — appears once you're paused. Click it to start your subscription again.
Confirming a pause
When you click Pause, we first check your upcoming sessions (the button briefly reads "Checking…"), then ask you to confirm on a "Pause subscription?" dialog. It tells you exactly what will happen before anything changes:
- If you have upcoming booked sessions, it says how many will be cancelled — for example, "Pausing stops billing and will cancel 2 upcoming sessions from today." Those sessions are not rebooked automatically when you resume.
- If you have none, it confirms nothing will be cancelled.
Click Pause subscription to go ahead, or Keep active to back out.
What happens when you pause
- Your subscription status changes to Paused (a yellow badge), and a banner reads "Subscription Paused — new bookings are suspended until you resume."
- You can't make new bookings while paused. On the booking screen, the button changes to Resume Plan, which brings you back to this page.
- Any upcoming bookings you already had are cancelled. You'll see a message confirming how many were affected (for example, "2 upcoming bookings have been cancelled"), or that none were.
What happens when you resume
- Your subscription returns to Active, and you'll see "Subscription resumed. You can book sessions again."
- You can book sessions as normal once more.
Note: Pausing cancels your upcoming bookings and they aren't rebooked when you resume, so only pause when you're ready to stop for a while. When you come back, rebook any sessions you still want.
Entitlement Status
An entitlement banner may appear showing your current access status:
- Active — you have full access to your subscribed services
- Paused — your access is temporarily paused (you can't make new bookings until you resume)
Empty States
"No billing account" You haven't subscribed to any plan yet. A link to the pricing page is shown so you can choose a plan.
"No subscriptions" You have a billing account but no active subscriptions. You'll see an empty state with a shopping cart icon.
Tips
- Check the Period End date to know when your next bill is due
- If your payment fails, update your card through the Manage Billing portal promptly to avoid service interruption
- Credit packs are a good way to book services outside your regular subscription — check the expiry date so you don't lose them
- On mobile, subscriptions display as compact cards instead of a table
Troubleshooting
Not seeing a Credits tab? The Credits tab only appears if you've purchased at least one credit pack. If you haven't bought any, only the Subscription tab is shown.
"Manage Billing" button not working? This requires an active Stripe billing account. If you signed up recently, give it a moment for the account to be set up.
Payment past due? Click Manage Billing to update your payment card. Once the payment succeeds, your subscription will return to Active status.