You don't have to pay for things one at a time. A season of sessions, the joining fee and a branded hoodie can all go into one basket and be paid for together in a single checkout.
Where to Find This
The basket lives on the business's own website. Once you've put something in it, a round basket button appears in the bottom-right corner of the page with a number on it showing how many items you have. Tap it and Your basket slides in from the right.
While the basket is empty the button isn't shown at all. It appears as soon as you add your first item, on whichever page you're on.
What Can Go In
Three kinds of thing share the same basket:
- Sessions and session packs: a season of weekly sessions, a camp, or a single day of one, for a named child, pet or student where the business books that way.
- Memberships, joining fees and one-off purchases: anything sold from a pricing card.
- Shop items: merchandise from the business's store, with a quantity you choose.
You can hold up to 50 separate lines in one basket.
Adding a Session or Session Pack
Open the pack the way you normally would: from the highlighted bar on the booking page, from a pricing card, or by clicking a session in the calendar. Choose who it's for, the sessions and the start date as usual. See Booking a Session Pack.
At the bottom of that window you get two buttons:
- Book £X pays for this one thing now. On a season sold as an ongoing subscription it reads Subscribe £30.00/month instead.
- Add to basket puts it aside so you can carry on shopping.
Add to basket only appears once the price has been worked out. That happens after you've chosen who it's for and which sessions, and, on a camp sold by the day, which day. Those choices are part of the basket line, so the button lives inside the booking window rather than on the card outside it.
Each basket line names the pack, who it's for, and the location, day and number of sessions, for example "For Sam" and "Riverside Hall · Saturdays 09:00 · 8 sessions". Under that, a line reads Starts Sun 8 Nov with the date of its first session, so you can see when it begins for the person it's for. That can be later than the next session the class runs. If a child isn't old enough for the nearer sessions, the pack starts at the first session they can join. The same happens if the business has set the pack to always start at the next session.
A camp sold by the day lists the days you chose, such as Tue 27 Oct, Wed 28 Oct. The Starts line is left out once that date has passed. The checkout works out the real start again when you pay.
The same pack for a second profile is a separate line; the same profile on the same sessions can't be added twice.
Nothing is reserved while an item sits in your basket. Your places are held at the moment you press Checkout, so if a session is filling up it's worth checking out promptly.
Adding a Membership, Fee or One-Off Purchase
On a pricing card you'll usually see two buttons. The first is the normal one: Buy Now on a one-off, or Choose [plan name] or a free-trial invitation on a membership. A business can rename that button. Add to basket sits underneath. Some businesses show only one of the two. That's their choice.
What happens when you tap Add to basket depends on what's being sold:
- 1
Something bought for one person, pet or vehicle
A window headed "Who is this for?" lists each child, pet or vehicle on your account with its own Add to basket button. Press theirs and it's added straight away, with no separate confirm step. Not on the list yet? Tap + Add [child / pet / …] to create one, and it's added for them as soon as you save. The basket line then reads "For [name]".
- 2
Something that belongs to the whole account
A joining fee, registration fee or family membership isn't for one person, so you're not asked who it's for. It goes straight into the basket.
The line is marked Once per family, Once per household or Once per account, in your site's own wording. A business without profiles reads Once per account.
- 3
A season pack or camp sold from a card
The card shows a single Enrol button. Tapping it opens the booking window described above, and you add to the basket from there once you've picked the sessions.
The button briefly changes to Added to basket ✓ so you know it worked.
If someone else on your account has already used up what they're allowed of a limited item, their row in the "Who is this for?" window carries an already used label. Its button is disabled. If a once-per-account item has already been paid for, the card's button reads Already paid and can't be clicked.
Adding Shop Items
In the shop, choose any options, set a quantity and click Add to cart. Those items land in the same basket as everything else. Quantities can be changed later from the basket; sessions, memberships and fees are always one each.
The Joining Fee That Adds Itself
If the business charges a once-per-family joining or registration fee and you haven't paid it yet, it's added to your basket automatically. That happens the first time you add something that counts as joining, so you don't have to hunt for it.
You need to be signed in, because the fee is recorded against your account. If you aren't, sign in and add the item again, and the fee appears.
The line is marked Once per family, with a note saying it was added for you. The note is in the business's own words, such as:
- Added for new families on a club that books for children
- Added for new households for pet care
You can remove it with the bin icon like any other line. Once you do, it won't be added again for the rest of your visit.
Anything the business sells counts as joining: a session pack or season, a camp, a single day, a membership, a one-off purchase. Shop items don't: a basket with nothing but a hoodie in it never picks up a fee.
Businesses can exempt particular products from this. A taster session, for instance, usually doesn't trigger the joining fee. It then arrives with your first ordinary purchase instead.
If you don't use the basket
The fee finds you either way. When you buy in one hop, the joining fee shows as a second line on the secure payment page, so you can see it before you pay. Buying in one hop means:
- pressing Buy Now on a card
- pressing Subscribe on a membership
- booking a pack from the booking window
- taking a place offered from a waitlist
On a monthly membership the fee is charged with your first payment. Your ongoing amount is unaffected.
Wherever it appears, it's the same single fee: once it's paid it is never asked for again, on any route.
Reviewing Your Basket
Open the basket button to see everything you've added. Each line shows its name, price and the detail that identifies it: who a session is for and which sessions, an item's size or colour, or Once per family on a fee.
- Change a shop quantity with the dropdown beside it, from 1 to 99. Set it to a smaller number, or use the bin icon to remove the line entirely.
- Remove anything with the red bin icon on its right.
- Subtotal at the bottom adds everything up.
If your basket contains something that needs delivering, a short note says "Shipping is chosen at checkout."
If your basket contains a subscription
Only one subscription can be bought at a time. When your basket holds one, the total is labelled Due today rather than Subtotal, because that first payment includes everything else in the basket. A line underneath says what happens next, for example "then £30.00/month until you cancel". The delivery note changes to "Delivery is added at checkout."
If you try to add a second subscription, nothing is added. You'll see "Only one subscription can be bought at a time: check this one out, then add the next." While your basket holds one, a pricing card for a subscription also hides its Add to basket button.
Signing In
Shop items can be bought as a guest. Sessions, memberships and fees are recorded against your account, so those need you to be signed in. If your basket contains one and you aren't, the bottom of the basket reads:
Sessions and memberships are booked to your account. Sign in to check out. Your basket is saved.
with a Sign in to check out button. Your basket is kept while you sign in, and you're brought back to the page you were on rather than to the home page.
Checking Out
Press Checkout. The button reads Redirecting… while your places are held and a secure payment page is prepared, then you're taken to it to pay.
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Some dates can't be booked: if a pack in your basket is only partly open, the basket stops before payment. A yellow notice headed Some dates aren't included. appears. It:
- names the pack
- says how many sessions you're booking and which dates have no space, for example "You're booking 2 sessions; no space on …"
- says "We've added you to the waitlist for those dates and will email you if a place frees up." if you've been put on the waiting list for those dates
- explains the dates held for current subscribers moving into the new season, if any
Press Continue to payment to go on with the sessions you can have.
-
Payment goes through: you're returned to the site, the basket empties and a green Order confirmed! message appears: "Thanks. A receipt will be emailed to you."
-
You back out without paying: your basket is left exactly as it was, so you can pick up where you left off. Nothing is charged and no places are held.
What Arrives by Email
When your basket contains a session, a membership, a credit pack or a fee, you get one email for the whole basket, headed "Your order is confirmed". It lists every item with its own price, and a total. For each item, a line says what it means for you:
- A session or pack: "Enrolled: all 8 sessions are booked for you. Nothing else to do." If some are still being confirmed, it says how many are booked so far instead. Under it the email adds First session and, when the pack has more than one, Last session, each with its date and time at the venue. It also adds Where, the venue's name, and Joining instructions when the business has written some for that venue.
- A membership: "Membership active: £30.00 per month until you cancel."
- A credit product: "2 booking credits added to your account. Book any time from our booking calendar."
- A joining fee: "Family registration recorded. Nothing more to do."
- A shop item: "Your order confirmation with shipping details is on its way separately." Deliveries are confirmed in their own email, and the order also appears in Your Orders.
If something in the basket couldn't be fulfilled, it is refunded automatically. The email says so on that line: "This couldn't be fulfilled, so we've refunded it. The money is on its way back to your card." Everything else still goes ahead. One example is a session that fills up between paying and booking.
Bought only shop items? There's no separate basket email. You get the usual store order confirmation, exactly as you always have. It says "Order confirmed" and carries your order number, items, shipping and total.
If you buy a single thing on its own, by pressing Book or Buy Now instead of using the basket, you still get a confirmation for that purchase. For sessions it is an enrolment email, starting "You're enrolled", which lists your sessions, venue and first date. For a credit pack it is a credit email.
If Something Can't Be Bought
Occasionally the checkout has to refuse a basket. The message tells you which problem it is and what to do:
- "Not enough stock for one of your items. Please adjust the quantity."
- "An item in your basket is no longer available. Please remove it."
- "One of the sessions in your basket has just filled up. Please remove it and try again."
- "These sessions are reserved for current subscribers moving into the new season. Any places left over will open up once their enrolment completes."
- "Something in your basket has already been bought. Please remove it and try again." This can be, for example, a once-per-account fee that's already been paid.
- "This membership is already active for this member. Manage it from your account."
- "Only one subscription can be bought at a time: check this one out, then add the next."
- "That's too many items to buy with a subscription in one go. Please check out in two baskets."
Nothing is charged when a basket is refused, and any places held while it was being checked are released again.
Tips
- Your basket is kept in this browser. Come back later on the same device and it's still there; a different device or browser starts empty.
- Add everyone in one go: the same pack for each profile is a separate line, so you can pay for everyone at once.
- Buying just one thing? The normal Book / Buy Now button is still the quickest route. The basket is for combining purchases.
Related Articles
- Booking a Session Pack - Choosing sessions, dates and who a pack is for
- Subscriptions & Credits - What you've bought and how to manage it
- Your Orders - Shop orders and delivery tracking