Once you've selected a service, the booking calendar appears so you can choose a date and time. This guide walks you through the full booking flow.
Step 1: Choose a Date
The calendar shows a month view on the left side of the screen. Each day is colour-coded:
- Green — available time slots exist
- Blue — the day you've currently selected
- Grey — no availability (past dates or fully booked)
Use the ‹ and › arrows to navigate between months. Click on a green day to see what times are available.
A legend below the calendar explains the colour coding.
The Calendar Finds the Next Available Date for You
On calendars that run set session times — sessions, groups and camps — you don't have to hunt through the months. As soon as you choose a service (and, where the business books for a child, pet or student, who it's for), the calendar moves itself to the next date that's genuinely available to you and opens that day's times for you.
"Available to you" means the same checks that apply when you book: the day has to run that service, it has to be inside the dates currently on sale, it has to be far enough ahead to book, and — where profiles are used — the person you picked has to be eligible for it.
A few things worth knowing:
- It happens once per choice. Change the service, switch calendar tab or switch who the booking is for, and it looks again for that new combination.
- Your own navigation always wins. The moment you press ‹ or › yourself, the calendar stays where you put it and won't jump again for that choice.
- Each calendar tab answers for itself. If the business has several locations, each tab finds its own next available date when you open it.
- The day is selected once its times have loaded, so you go straight to a list of times rather than an empty panel.
Calendars that offer flexible one-to-one appointment times from working hours don't jump — those already show open times right across the month you're looking at.
When Nothing Is Available
If there's nothing you can book in the next three months, the calendar stays where it is and the panel on the right tells you why, instead of leaving you on a blank month. The wording depends on the reason, and names the service and the location:
- "No spaces available for [service] at [location] in the next 3 months." — sessions run, but none has a free place (they may be full, waitlisted or closed).
- "[service] sessions at [location] aren't on sale yet." — the business hasn't opened the next block of dates for sale yet.
- "[service] sessions at [location] are outside your booking window." — sessions exist, but they all fall outside the window this business books in: either too far ahead to book yet, or too close to their start time.
- "No [service] sessions at [location] in the next 3 months match the selected profile." — sessions run, but none suits the person you picked (for example, they're for a different age group).
- "No sessions for [service] at [location] in the next 3 months." — nothing is scheduled at all.
If the business runs more than one location, try the other calendar tabs — availability is worked out per location, so a different tab may well have space.
Step 2: Choose a Time Slot
After selecting a day, the right-hand panel shows available time slots grouped into three sections:
- Morning (sunrise icon) — slots before 12:00 PM
- Afternoon (sun icon) — slots from 12:00 PM to 5:00 PM
- Evening (moon icon) — slots from 5:00 PM onwards
Each section shows a count of available slots. Time slots appear as compact chips (e.g. "9:30 AM", "2:00 PM").
Slot Badges
Depending on your account, slots may show small badges:
- Plan name — indicates the slot is included in your subscription
- Credit — indicates you can use a purchased credit pack for this slot
- Service name — shown when you're browsing without signing in
Slot Status
Some slots may be unavailable:
- Past — the time has already passed today
- Closed — the session is too close to its start time to book. Some businesses close bookings a set time before a session begins (for example, a day ahead), so a slot can read Closed even though it hasn't started yet
- Full — all spots are taken (for group services). Where the business runs a waitlist and the session is one you could otherwise book, selecting it offers Join waitlist instead — see Joining a Waitlist
- Booked — you're already booked into this session — for example a session you're enrolled in as part of a season or camp. You can't book it twice
- Book (X left) — limited spots remaining shown on the button (when 30% or fewer spots are left)
Selecting a Slot
Click a time chip to select it. A detail card slides in above showing:
- The time range (e.g. "2:00 PM – 3:00 PM")
- Capacity info for group services (e.g. "3/10 spots")
- Service and plan badges
- A Book button to proceed
Step 3: Confirm Your Booking
Clicking Book opens a confirmation modal with the full booking details.
What You'll See
The modal shows:
- Service name and description
- Date and time of the appointment
- Location — the location name and address (if applicable)
- Your quota — how many sessions you have remaining this period
Location Modes
Depending on how the business operates, you may see:
- Physical location — an address with a map pin
- Virtual — no location is shown; a meeting link is generated automatically and attached to the booking
- At your location — you'll be asked to enter your address (pre-filled from your profile if set), which is shared with the provider
Recurring Bookings
If your plan supports recurring bookings, you'll see a "Book recurring slots" checkbox. Tick it to expand the options:
- Repeat Pattern — choose Weekly, Every 2 weeks, or Monthly
- Number of Occurrences — how many sessions to book at once (up to 12)
A preview list shows the dates that will be booked based on your choices.
Note: Recurring bookings are only available when using subscription quota, not purchase credits.
Confirming
Review the details and click Confirm Booking. You'll see a success message when the booking is created.
Just before your place is taken, we re-check that the session still has room. Two things can come back:
- Someone beat you to it — "This slot is no longer available. Please select another slot." Pick a different time.
- We couldn't check — "We couldn't verify this slot's availability just now. Nothing was booked — please try again." This is a connection problem, not a full session. Nothing has been booked and no place has been given away, so simply try again.
What If I'm Not Signed In?
If you haven't signed in yet:
- You can still browse available dates and time slots
- When you click Book or select a slot, you'll see a "Sign in" button instead
- Clicking it redirects you to the sign-in page, then returns you to the calendar
What If I Don't Have a Plan?
If you're signed in but your subscription doesn't include the selected service:
- Slots that require a plan you don't have will show an "Upgrade Plan" or "Get Plan" button
- Clicking it takes you to the pricing page where you can subscribe
If you've purchased one-off credit packs that cover the service, those slots will still be available to book.
For services sold as a session pack — a whole season or a camp — the button reads Enrol (or Book) instead. Clicking it opens a booking window where you take the pack in one go. See Booking a Session Pack.
Booking a Free Trial
Some businesses let new customers try a session for free before joining. When a free trial is available to you, the session's button reads Book a trial. Clicking it opens the usual confirmation, headed Free trial session with the note "No plan or credits needed. Try this service for free." — and no payment step. If you're allowed more than one trial, it also shows how many you have left. Tap Book free trial to confirm your place.
A trial books a real spot in the session, so it shows up in Managing Your Bookings like any other booking. If you cancel a trial, you're free to book another.
Multiple Calendars
Some businesses have more than one calendar (e.g. different staff members or locations). If so, you'll see calendar tabs at the top — pill-shaped buttons you can click to switch between them. Each tab loads its own set of available dates and times.
The tab that opens first is whichever one you picked last time. If you've set a preferred location in About You on your profile (see Your Profile) and haven't switched tabs yet, that location opens instead — you can still switch to any other tab at any time.
Tips
- Slots update in real time — availability may change as others book
- Navigate months freely — availability is cached for fast loading
- Check the legend — the colour key below the calendar explains what each day colour means
- Group services show remaining capacity so you know how many spots are left
Troubleshooting
"No available slots for this day" Try a different date, or check if the service is offered on the day you selected. Some services only run on certain days.
A message saying there's nothing in the next 3 months That's the calendar telling you it already looked ahead for you — see When Nothing Is Available above for what each wording means. Try another calendar tab if the business has more than one location, or check back once the next block of dates goes on sale.
"We couldn't verify this slot's availability just now" A temporary connection problem while we checked the session still had room. Nothing was booked — try again in a moment.
Red error banner This usually means the calendar connection has a temporary issue. Try refreshing the page.
Slot disappeared after I selected it Someone else may have booked it. Select a different available slot.