Create services that customers can book through your website. A service is the what — the appointment or class itself — separate from who can book it (plans) and when (locations).
Where to Find This
Navigate to Services → Bookings → Booking Management → Overview sub-tab to manage your bookable services.
What Are Services?
Services define what customers can book. Examples include:
- Personal Training - One-on-one fitness sessions
- Group Yoga Class - Morning flow, evening restorative
- Consultations - Strategy calls, discovery sessions
- Workshops - Special events or courses
Creating a Service
1. Open the Services Sub-tab
In Services → Bookings → Booking Management → Overview sub-tab, you can view and manage your services. Each service shows a status chip telling you what it still needs (more on that below).
2. Click Add Service
Select the Add Service button in the top right. A modal opens with three tabs: Basic Info, Booking, and Delivery.
3. Basic Info
- Service Name — a clear name like "Personal Training Session" or "Group Yoga Class". This appears on your booking page.
- Description (optional) — what customers will receive, e.g. "One-on-one training session customised to your fitness goals."
- Duration — pick the length from the dropdown (15 minutes through to 4 hours).
- Display Order — a number that controls where this service sits in your list; lower numbers appear first.
4. Booking — Choose the Booking Type
The Booking tab decides whether this is a private or a group service:
- 1
1:1 Appointment
One customer per slot. Ideal for personal training, consultations and private appointments.
- 2
Group Booking
Multiple customers per slot. Perfect for fitness classes, workshops and group sessions. The actual capacity (max attendees) is set later on each calendar slot, not here.
When you choose Group Booking, a Waitlist setting appears — Offer a waitlist when sessions are full. Leave it on and customers can queue for a full session and be offered a freed spot automatically.
The waitlist is a Standard and Pro feature. On the base plan the toggle is replaced by a short note with a View plans link; the rest of the service still saves normally.
Just below the waitlist, a group service can also offer a free trial — a way for a new customer to try a class before committing to a plan or pack. Switch on Let new customers book a free trial session under Free trial sessions, then choose Trial sessions per person (1 to 5).
A free trial books a real place in a session with no plan, credit or payment used, and the allowance is tracked for you — one set per person (or per child, pet or student if you use profiles). A cancelled trial can be rebooked.
Free trials are a Standard and Pro feature, offered on Group Booking services only — 1:1 appointment services don't use them. On the base plan the section shows a short note with a View plans link instead.
5. Delivery — Set How the Service Is Delivered
The Delivery tab lets you tick one or more ways this service can be delivered. Customers pick their preferred option when booking.
- 1
Fixed Location — Customers come to your location
Best for studios, offices, clinics and retail locations.
- 2
Customer Location — You travel to the customer
Best for mobile personal training, home cleaning, mobile beauty and dog walking.
- 3
Virtual / Online — Delivered via video call
Best for online coaching, video consultations and remote lessons.
Where does the location address go? The address customers see for an in-person session is set on the location, not the service — in the Location Address field when creating or editing a location. See Creating Locations.
6. Save Your Service
Click Create to save (the button reads Update when you're editing an existing service). Your new service appears in the list with a status chip showing what it still needs.
Making a Service Bookable
A service isn't bookable until it has both plan access and availability. The status chip on each service card tells you exactly where you are:
To clear each one:
- Plan access — go to the service's Pricing & access section (open the service from the Overview) and enable at least one plan or price for this service. See Plans & Booking Quotas.
- Availability — go to the Locations & Hours sub-tab and add a location that offers this service (a slot for a fixed-slot location, or a dynamic location that lists it). See Creating Locations.
Setting Your Free Trial Allowance
Once at least one service offers a free trial, a Free trial allowance setting appears at the top of the Overview sub-tab. It decides how trials are counted when several of your classes offer them:
- Each class has its own trial allowance — a customer can use a free trial in every class that offers one.
- One trial allowance across all classes — free trials are counted together across all your classes, so a customer gets one set of trial sessions in total, not a fresh set for each class.
The choice saves as soon as you pick it.
Editing and Deleting Services
To update a service, find it in the list, click the edit icon, change anything across the Basic Info, Booking or Delivery tabs, and save.
To remove a service, click its delete icon and confirm.
Deleting a service removes it from all locations and plan configurations. Existing bookings aren't affected.
Tips
Start simple — create one or two services first; you can always add more.
Use clear names — customers should immediately understand what they're booking.
Group similar offerings — rather than "Morning Yoga" and "Evening Yoga" as separate services, create one "Yoga Class" service and handle the timing with your locations and slots.