Your Bizzly subscription is the plan you pay for — it sets which features you have and how much of each you can use. This article covers where to see it, where to change it, and what happens if a payment fails.
Where to Find This
Navigate to Services → Account → Purchased Services. The screen has two sub-tabs: Subscription & Billing and Plan Usage.
Managing your subscription is administrator-only. If you've invited team members on a limited role, the Purchased Services tab is hidden from them — they see "Billing is managed by administrators" if they reach it, and any plan-upgrade prompt reads "Ask an administrator" instead of an upgrade button. See Managing Your Team.
Purchased Services is what you pay Bizzly. Money coming in from your own customers lives somewhere else entirely — Services → Account → Payments Account. Don't look there for your Bizzly invoices.
The Subscription & Billing Tab
This tab is described as "View your active subscriptions and manage billing settings". It shows a table of what you're subscribed to, with these columns:
Underneath the table sits a banner reading Current Entitlement: Active (or whatever your current state is). That banner is the quickest single answer to "is my account in good standing?".
If you haven't paid for anything yet, the table is replaced with a warning: "You don't have a billing account yet. To get started, please purchase a subscription or complete your first checkout." with a View Pricing button beside it.
Active, Past due, Canceled, Trialing and the rest are Stripe's own subscription states — Bizzly only displays them. If a status is puzzling, the detail behind it is in the billing portal (below).
Changing Anything: the Manage Billing Button
At the bottom of the tab there's a note — "Click below to open the Stripe customer portal and manage your billing, payment methods, and subscriptions." — and one button: Manage Billing.
That button is the only subscription control on this screen. There is no plan chooser, no upgrade or downgrade button, and no cancel button in Bizzly itself. Everything you might want to do lives in the portal it opens:
- 1
Click Manage Billing
The button reads Loading... for a moment while the portal session is prepared, then sends you to Stripe.
- 2
Do what you came to do in the portal
Update the card you pay with, download past invoices and receipts, change plan, or cancel. Exactly which of these appear is decided by Stripe's portal settings, not by Bizzly.
- 3
Come back
The portal returns you to Bizzly when you're finished. Your new status shows on Purchased Services once Stripe has confirmed the change.
Invoices, receipts and your payment card are all in the billing portal. If you're hunting for a Bizzly invoice, Manage Billing is the answer every time.
The Plan Usage Tab
Plan Usage — "Monitor your feature usage and plan limits" — shows how much of your plan you've actually used. The date range for the current billing period sits under the heading.
Usage is split into two groups:
Total Capacity — things you have, counted right now:
- Pages
- Calendars
Monthly Usage — things you do, which reset each billing period (the question mark beside the heading explains this):
- Bookings
- SMS Messages
- WhatsApp Messages
- AI Generations
Each one is a card with a progress bar and a running count — used, then the limit (an ∞ means unlimited on your plan). As you get close, the card flags it: N left, then At limit, then a red Limit exceeded.
If anything is over, a red banner appears at the top of the tab: "You've exceeded one or more plan limits — Upgrade your plan to continue using these features." with an Upgrade Plan button that opens the Bizzly pricing page.
If a meter isn't part of your plan it simply doesn't appear. With nothing tracked at all you'll see No capacity limits on your plan or No usage tracked yet instead of cards.
The Plans
There are three Bizzly plans: Platform Base, Platform Standard and Platform Pro.
Current prices are shown on the Bizzly pricing page — the same page the Upgrade Plan button opens, and the one Stripe charges from. Prices are set there rather than in this article so you always read the live figure. The pricing page also notes that Stripe's own payment processing fees apply on top of your subscription.
Moving to a Different Plan
Plan changes happen in the billing portal behind Manage Billing, or by choosing a plan on the pricing page. Stripe works out any pro-rated amount for the part-period.
Moving up
Higher limits and any extra features come with the new plan. Your Plan Usage meters redraw against the new limits.
Moving down
You are not blocked from moving to a smaller plan, and you don't have to delete anything first:
- If you're over the new plan's limits, Bizzly records which ones and tells you in the plan-change email you're sent — for example pages or calendars over the new number. Nothing of yours is deleted to make room.
- Custom domains are the one exception. If the plan you move to doesn't include a custom domain, your custom domain is removed automatically and your site goes back to its Bizzly web address. The plan-change email names the domain being removed and the address the site moves to. See Adding a Custom Domain.
If a Payment Fails
This is the part worth reading before you need it.
A failed subscription payment doesn't just nag you. You're warned first, then your site is suspended — visitors see a maintenance page instead of your website — and finally switched off when the subscription is cancelled.
The recovery sequence runs like this, counting from the day the payment first failed:
Retrying the card itself is Stripe's job — Bizzly doesn't retry payments, it sends the reminders and manages what happens to your site.
What you'll see in Bizzly
The top of Purchased Services carries a banner that tracks exactly where you are:
Putting it right
- Go to Services → Account → Purchased Services.
- Click Manage Billing.
- Update the card (or pay the outstanding invoice) in the portal.
Once the payment goes through, your subscription returns to Active and your site is switched back on. If the subscription was already cancelled, you'll need to subscribe again from the pricing page.
Cards expire quietly. Set yourself a reminder before your card's expiry date, and update it in Manage Billing the moment you change bank or card.
Common Questions
Q: Where are my Bizzly invoices? A: In the billing portal — Purchased Services → Manage Billing. Not in Payments Account, which is your own customers' money.
Q: Can I pause my Bizzly plan? A: Not from Purchased Services — the only control there is Manage Billing, so whatever the portal offers is what's available.
Q: I have several team members. Can they sort out billing? A: No. Purchased Services is administrator-only; team members on a limited role see "Billing is managed by administrators".
Q: My site says it's suspended but I've paid. What now? A: Give it a little while for Stripe to confirm the payment, then reload Purchased Services and check the status banner. If it still reads Service Suspended, contact support from the Support tab.
Q: Does cancelling delete my website? A: Cancelling switches the site off — visitors can no longer see it. Renewing your subscription is what restores it.
Related Articles
- Connecting Your Stripe Account - Setting up the account that takes your customers' payments
- Viewing Your Payment History - Where your customers' payments appear
- Managing Your Team - Who can and can't see billing
- Adding a Custom Domain - The one feature a plan change adds or removes for you