Managing Your Products and Prices

See the products and prices you sell, and jump straight to Stripe to add or change them.

Where to Find This

Services → Account tab → Products sub-tab

What You'll Need

• A connected Stripe account

What the Products Sub-Tab Shows

The Products sub-tab gives you a read-only summary of the active products on your connected Stripe account. The header shows how many active products and prices you have, and each product appears as a card with:

• The product name and description
• A count of how many prices it has
• Each price listed with its amount, billing period (for example "per month" or "one-time"), a Subscription or One-time label, and a Default badge on the default price

To pull in the latest details after making a change in Stripe, click Refresh.

Prices That Vary by Location

If you've given a season pack its own per-class price for each location, the amount shown here is the real range customers pay, not the catalogue figure — for example "£8.00–£10.00" with per class · by location underneath. Where every location charges the same per-class rate, it shows that single rate instead. This is deliberate: the figure sitting in Stripe would be misleading once locations charge differently.

Where a plan has per-location dates or excluded dates but no per-location prices, the price instead carries a Location settings badge with a map-pin icon.

Both are set in Services → Bookings → Booking Management — open the service from the Overview, then Pricing & access → By location. See Plans & Booking Quotas.

Adding or Editing Products

Products and prices are created and edited in the Stripe Dashboard, not on this screen. The Products sub-tab links you straight there:

• Click Open Stripe Dashboard (top right) to manage all your products in Stripe.
• Click View in Stripe on any product card to open that specific product.

Create a New Product

In the Stripe Dashboard:

1. Click Add product.
2. Enter a name for your service (e.g., "Monthly Cleaning Service").
3. Add a description that customers will see.
4. Set your price and choose how you want to charge:
   • One-time payment — customer pays once. Good for single appointments or one-off jobs.
   • Recurring subscription — customer pays regularly (weekly, monthly, yearly). Good for ongoing services, memberships, or retainers.
5. Save the product in Stripe.

Back on the Products sub-tab, click Refresh and the new product appears in the list.

Tips for Great Products

• Clear names: Use names customers will understand.
• Helpful descriptions: Explain what's included.
• Competitive pricing: Research what others charge.
• Multiple options: Offer different service levels.

Making Changes

To edit a product, open it in Stripe:

1. On the Products sub-tab, click View in Stripe on the product you want to change (or Open Stripe Dashboard).
2. Edit the name, description, or price in Stripe.
3. Return to the Products sub-tab and click Refresh to see the update.

Note: Changing a price doesn't affect existing subscribers—only new customers see the new price.

Archiving Products

To stop selling a product:

1. Open the product in the Stripe Dashboard.
2. Click Archive.
3. The product will no longer appear to new customers.

Existing customers with subscriptions are not affected.