Managing Your Connections

Where to Find This

Navigate to Services → Integrations to manage your connections.

What's on the Page

The Integrations page is a stack of cards, one per service:

The cards aren't clickable — everything you do happens on the buttons inside them.

Reading a Card's Status

There are no coloured status labels. Each card tells you where it stands through the wording of its description and the colour of its main button:

Why Connections Expire

Some connections use a sign-in that runs out for security reasons:

• Google Calendar and HubSpot connections expire periodically.
• Stripe connections don't expire.
• Google Analytics uses a Measurement ID rather than a sign-in, so there's nothing to renew.
• Veeqo stays connected until you disconnect it.

Reconnecting an Integration

When a card is amber or red:

1. Go to Services → Integrations.
2. Click the button on that card — Reconnect Google Calendar or Reconnect HubSpot when it's expired, or the amber … Connected button when it's about to.
3. Sign in to the service.
4. Allow the requested permissions.
5. You're returned to the Integrations page and the card turns green again.

Tip: Reconnecting is quick and does not affect your existing data.

What Happens When a Connection Expires?

Disconnecting an Integration

Each connected card has a red outlined button below its main one:

• Disconnect Google Calendar
• Disconnect HubSpot
• Disconnect Stripe
• Disconnect Veeqo

To remove a connection:

1. Go to Services → Integrations.
2. Find the card you want to disconnect.
3. Click its Disconnect … button.
4. A confirmation window explains exactly what's removed. Click the same Disconnect … wording again to confirm.

The button shows Disconnecting… while it works, then the page reloads with the card back to its Connect … state.

Note: Disconnecting removes the connection but does not delete data already in the external service. Your Google, HubSpot, Stripe and Veeqo accounts are untouched.

Google Analytics has no Disconnect button — switch it off inside Configure Google Analytics instead. See Adding Google Analytics.

Best Practices

• Check Weekly: Regularly glance at your integrations to catch expiring connections early.
• Don't Ignore Amber Buttons: Deal with a "please reconnect soon" card promptly — you have at most 7 days before it stops working.
• Keep Login Details Handy: You'll need to sign in to each service when reconnecting.
• Test After Reconnecting: Perform a quick test (e.g., submit a form or make a test booking) to ensure everything works.

Troubleshooting

• Reconnection Keeps Failing?

  • Ensure you're using the correct account.
  • Try signing out of the service completely, then reconnecting.
  • Verify you have the necessary permissions in that service.

• Connection Cancelled or Refused?

  • If you back out of a provider's sign-in screen, or it refuses the connection, an explanation appears right on this panel — read it, then click Connect (or Reconnect) to try again.

• Data Not Syncing After Reconnection?

  • Wait a few minutes for the first sync.
  • Try a test action (e.g., new booking, form submission) to trigger the sync.

• Need to Switch Accounts?

  • Click Disconnect … on that card and confirm, then click Connect … and sign in with the account you want.

• Can't Find a Card?

  • Google Analytics shows a Standard Plan Required panel on the base plan.
  • Veeqo Fulfilment shows a Pro Plan Required panel off the Pro plan, and on Pro it only appears once the platform has Veeqo set up — see Fulfilling Store Orders with Veeqo.