Set up who your emails come from and where replies go.
Pro Plan Feature: Custom domains and branded email require a Pro plan subscription. On other plans this page shows a Pro Plan Required panel instead.
Where to Find This
Navigate to Services → Website → Custom Domain → Email Domain sub-tab.
Before You Start
These three fields stay greyed out — and the save button isn't shown at all — until your email domain has been set up and verified. If the page says ⏳ Pending DNS Validation, there's nothing to do here yet: finish Setting Up Your Email Domain first and come back when the status reads ✓ Validated.
The fields arrive pre-filled from your business information in SEO Settings, so often you only need to check them rather than type anything.
What You'll Configure
Steps
1. Go to Email Domain Settings
In Services, open Website → Custom Domain, then select the Email Domain sub-tab. Check the status line reads ✓ Validated.
2. Enter From Email Address
This is the email address that appears in the "From" line of your emails.
It has to end in your own custom domain. If you type anything else, the field turns red and tells you "From Email must use your custom domain", and you won't be able to save. It has to match the domain shown next to Email Domain on the page, exactly. So if that reads booking.yourbusiness.com, then hello@booking.yourbusiness.com works — while hello@yourbusiness.com and yourbusiness@gmail.com don't.
Good examples:
hello@booking.yourbusiness.cominfo@booking.yourbusiness.comnoreply@booking.yourbusiness.com
Tip: Use
noreply@if you don't want replies coming back to this address — then point Reply-To at an inbox you actually read.
3. Enter From Name
This is the name customers see alongside the email address — the "Acme Corp" in "Acme Corp <info@acme.com>". Up to 100 characters, and it can't be left empty.
Good examples:
ABC Cleaning ServicesYour Business NameTeam at Your Business
4. Enter Reply-To Address (Optional)
When customers click "Reply", their response goes to this address. Unlike From Email, this one is optional and can be any address you like — it doesn't have to be on your custom domain.
Good examples:
support@yourbusiness.comhello@yourbusiness.com- Your everyday business inbox, even if it's with Gmail or Outlook
Leave it blank and replies simply go to your From Email address instead.
5. Save Configuration
Click Save Email Configuration to apply your settings. The button stays greyed out while any field has a problem, so if you can't click it, look for the red message under one of the fields.
Best Practices
- Use a recognizable sender name: Customers are more likely to open emails from names they recognize.
- Make replies easy: Use a monitored email for Reply-To so you don't miss customer responses.
- Be consistent: Use the same sender details across all your communications.
- Test your emails: Send a test email to yourself to see how it looks.
What Emails Use These Settings?
All automated emails from your website use these settings:
- Booking confirmations
- Review requests
- Form submission notifications
- Password resets
- Payment receipts
Changing Your Settings
You can update your email sender settings anytime:
- Go to Services → Website → Custom Domain → Email Domain sub-tab
- Edit the fields
- Click Save Email Configuration
Changes apply to all future emails immediately.
Troubleshooting
- The fields are greyed out and there's no save button? Your email domain isn't verified yet. Add the DNS records and click Verify DNS Configuration — see Setting Up Your Email Domain.
- Can't click Save Email Configuration? One of the fields has a problem. The usual cause is a From Email that isn't on your custom domain; an empty From Name will do it too.
- Emails not sending? Make sure your email domain DNS is fully verified.
- Replies not arriving?
- Check the Reply-To address is correct
- Check your spam folder
- Verify the email account exists and is working
- Customers don't recognize your emails? Use a clear, recognizable From Name that matches your business branding.