Where to Find This: Services → Account → Purchased Services → Plan Usage tab
Your plan decides how much of certain things your business can have or use — pages on your website, connected calendars, bookings each month, messages and AI generations. This guide explains what each allowance covers, where to check where you stand, and what happens when you reach one.
Plan usage is administrator-only. People on a limited role don't see the Purchased Services tab at all.
Checking Your Usage
- 1
Open Purchased Services
In the console, open the Account group in the left menu and click Purchased Services.
- 2
Switch to Plan Usage
Click the Plan Usage tab, next to Subscription & Billing.
- 3
Read your figures
The panel is headed Plan Usage, with the dates of your current billing period underneath.
Your allowances are split into two groups:
- Total Capacity — Pages and Calendars. These count what exists right now, so the number goes down again when you delete a page or disconnect a calendar.
- Monthly Usage — Bookings, SMS Messages, WhatsApp Messages and AI Generations. The heading notes that these reset each billing period.
Each one shows a progress bar and your figures as used / allowance. An allowance with no ceiling shows ∞. Anything your plan doesn't include isn't listed at all — on Base, for example, there are no SMS or WhatsApp cards.
The Status Badges
A small badge appears on a card as it fills up:
If anything is over its allowance, a red message appears at the top of the panel — "You've exceeded one or more plan limits" — with an Upgrade Plan button beside it.
What Each Plan Includes
What Each Allowance Covers
Pages
Every page in your website editor counts, including drafts and pages hidden from your menu. Once you're at the allowance, creating another page is refused and you're told you've reached your page limit — delete a page you no longer need, or move to a higher plan. Deleting a page frees the space straight away.
Calendars
This is the number of Google Calendars connected to your business. At the allowance, connecting another is refused until you disconnect one or upgrade.
Bookings Each Month
Every booking taken in the current billing period counts, whoever made it — your customers on your website, and bookings you or your team add for them. Cancelling a booking gives that place in your allowance back — the monthly figure goes down again. Once the monthly allowance is used up, no further bookings can be taken until the period resets or you move to a higher plan.
SMS and WhatsApp Messages
These cover the text messages your business sends and the replies your WhatsApp assistant sends. Neither is included on Base.
- SMS — once the monthly allowance is used up, further text notifications aren't sent for the rest of the period.
- WhatsApp — once the monthly allowance is used up, the assistant replies "You've reached your monthly WhatsApp message limit. Please upgrade your plan or wait until next month to continue using the AI assistant." A long reply can be delivered as more than one message, and each part counts.
AI Generations
Every request that produces a result counts as one generation — an attempt that errors out doesn't:
- The AI page builder in the website editor.
- The AI Setup assistant under Services → Bookings → Booking Management → AI Setup.
AI Setup is part of Standard and Pro. On Base that sub-tab shows an upgrade prompt instead of the assistant, so your 15 generations apply to the page builder alone.
When you run out, the assistant is replaced by an AI limit reached message reading "You've used 15 of 15 AI generations this billing period", with an Upgrade plan button. You can upgrade for more, or wait for the reset at the start of your next billing period. Everything else on your site and bookings keeps working.
Saved Page Versions
When you save a version of a page in the website editor, your plan decides how long it's kept — 7 days on Base, 30 on Standard, 90 on Pro. Versions older than that are cleared out automatically, so save a copy elsewhere of anything you want to keep beyond your window.
Your Own Web Address
Connecting your own web address under Services → Website → Custom Domain is part of Pro, with one address included. On Base and Standard your site is reached at its Bizzly address.
Requests an Hour
This is how much activity your business can send our way in an hour before it's slowed down — page views, bookings, console work and connected tools all together. Most businesses never come near it.
If You Change Plan
Moving down a plan isn't blocked, and you don't have to delete anything first:
- Pages and calendars you already have stay. If your new plan allows fewer than you already have, nothing is removed — but you can't add any more until you're back under the new allowance.
- Your own web address is disconnected if the plan you move to doesn't include it, and your site goes back to its Bizzly address.
If you're about to head into a busy season, move up a plan before the rush rather than after your bookings stop.
Common Questions
Can I buy more of just one thing — extra pages, say? No. Allowances come as part of a plan, so moving to a higher plan is how you get more.
Do cancelled bookings still count for the month? No. A booking counts from the moment it's made, but cancelling it releases the place again and your monthly figure drops.
When do the monthly figures go back to zero? At the start of each billing period. The dates being counted are shown at the top of the Plan Usage panel, under the heading.
Can I see how much each team member has used? No. Everything is counted for the business as a whole, not per person.
Nobody is being warned before we run out — can I turn alerts on? There are no usage warning emails. The Plan Usage tab is where you check, so it's worth a look at the start of each month.