Handling a Customer's Data Deletion Request

Where to Find This: Services → Customers → Customers, then open a customer's contact

If a customer asks you to delete their personal data, you can action their request from their contact record. This is an administrator-only task.

Opening the Deletion Tool

1. 1

   Open the customer's contact

   Go to Services → Customers → Customers and click the customer you need. Their contact details open in a window.

2. 2

   Click Delete customer data (GDPR)

   At the bottom of the window, click the red Delete customer data (GDPR) button.

What Gets Removed

The tool explains what happens before you confirm. It erases the customer's personal data — their account link, saved profiles, contact details, waitlist places and sign-in. Their booking and payment history stays for your records with their identity removed, and any active subscriptions they hold are cancelled.

Choosing How to Delete

You have two options:

• Schedule (30 days) — the customer is emailed and can cancel during the grace period. Use this for most requests, as it gives the customer a chance to confirm and matches the way your own account deletion works.
• Delete now — runs straight away. Only use this for a verified written request from the customer, since it can't be undone.

1. 1

   Pick an option

   Choose either Schedule (30 days) or Delete now.

2. 2

   Confirm the request

   Tick I confirm the customer has requested deletion of their data, then click Schedule deletion or Delete now.

What You'll See

If you scheduled it, the request is booked for 30 days ahead and the customer receives an email letting them cancel. You'll see "Deletion scheduled — the customer has been emailed."

If you chose Delete now, a progress window opens and works through each step — cancelling their subscriptions, removing their contact and messaging records, anonymising their history, deleting their sign-in and sending a confirmation. When it finishes you'll see "Done. The customer's personal data has been erased" — the anonymised booking and payment history stays for your records.